At Liola Urso, we are dedicated to ensuring your satisfaction with every purchase. Should you need to return or exchange an item, please review our Returns & Exchanges Policy outlined below for a smooth process.
- Return and Exchange Period
You have 30 days from the date of delivery to initiate a return or exchange. Please note that we are unable to process returns or exchanges for items received more than 30 days after delivery.
- Eligibility for Returns & Exchanges
To qualify for a return or exchange, the item must meet the following criteria:
- It must be in its original condition, unworn, unwashed, and with all original tags attached.
- Items must be free from any alterations, damages, or signs of wear.
The following items are non-returnable and non-exchangeable:
- Gift cards
- Underwear and swimwear (for hygiene reasons)
- Personalized or custom-made items
- Clearance or final sale items
- How to Initiate a Return or Exchange
To start the return or exchange process, please follow these steps: a. Contact our customer service team via email or phone, providing your order number and details of the item you wish to return or exchange. b. Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number, along with any additional instructions. c. Securely package your item, including all original packaging, tags, and any related accessories or documentation. d. Clearly mark the RMA number on the outside of the package. e. Ship the package to the return address provided by our customer service team. Please note that return shipping costs are your responsibility, unless the item is defective or an error was made by Liola Urso.
- Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 7 business days to your original method of payment.
- Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined in section 3. Once we receive your returned item, we will process the exchange and ship the new item to you. Additional shipping charges may apply.
- International Returns & Exchanges
For international returns and exchanges, please contact our customer service team for assistance. Please be aware that you may be responsible for return shipping costs, customs duties, taxes, and fees associated with international shipments.
By shopping with us, you agree to adhere to our Returns & Exchanges Policy. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.